Bersted Green Surgery

Bersted Green Surgery 2024-04-30 Person 4 5 0

On two recent occasions I have requested and been given a same day appointment. I used the callback facility offered on the phone line and this worked very well

Second appointment was delayed 20 minutes

Bersted Green Surgery 2024-04-30 Person 0 5 0

Receptionists are diabolical and I get the impression do everything they can to put you off wanting an appointment! Phone waiting times are shocking. And when I called a month or so back to discuss fast tracking my knee surgery with a GP (as instructed to do so by the orpathedic unit at St Richards hospital) was advised by the receptionist that this would require a planned appointment, and no chance of one of them for at least a month ! There is no service provided by this surgery I feel.

I don't think it is so much the surgery but rather government. The residential area that the surgery supports has increased greatly due to development and no infrastructure has been put into place. Therefore more pressure on the surgery. However, the receptionists here are ice cold and a bit more understanding and empathy would go a very long way !

Bersted Green Surgery 2024-04-30 Person 2 5 0

I was disappointed trying to get a appointment for smoking cessation

Have trained in house staff that can run the cessation clinic

Bersted Green Surgery 2024-04-30 Person 4 5 0

They are very good and helpful I am lucky I’ve got appointments

Maybe more spaces for appointments maybe

Bersted Green Surgery 2024-04-30 Person 4 5 0

I went for my diabetic part 1 and the young lady who dealt with it was very professional and friendly ... It was easy to deal with the reception ladies. Receiving the text messages with your appointments makes for a handy reminder .

My only grievance is that the x rays for my knee problem that were done three years ago have now apparently vanished from my records and my condition has now really deteriorated as nothing has been done.